Indian Railways join hands with Hyderabad firm to launch digital parcel delivery system

Hyderabad: The Indian Railways has tied up with a Hyderabad-based company, an AI-driven platform ROQIT, owned by Aion-Tech Solutions Ltd, to roll out a modern digital system for parcel services. According to an official statement, a pilot project will begin in the South Central Railway zone in early 2026, after which the service will be expanded across the nation.

The move signals a shift from the old paper-based booking process to a complete digital and door-to-door model. The release noted that lightweight parcels currently account for less than 1% of railway freight, a figure much lower than what is seen in many international rail networks. Officials said the new system is expected to improve delivery speed, reliability, and transparency, which could help increase this share.

Through the ROQIT platform, customers will be able to book parcels using a mobile app, track their consignments in real time, pay digitally, and pick delivery partners based on price and delivery timelines. The first and last leg of the service will be handled by electric vehicles operated by ETO Motors.

A spokesperson for Indian Railways said the service will, for the first time, provide users with one unified platform to manage parcel movements. He added that the logistics marketplace — where customers can compare delivery partners on cost, speed, and sustainability — brings a level of clarity and choice that was missing earlier.

ROQIT CEO Pavan Chavali said the partnership represents a major step in building a next-generation logistics network for India, combining the reach of the railways with smart mobility solutions for first- and last-mile delivery.