What is concierge service in a credit card? What are the advantages?
A concierge service is a form of customer service which can perform sundry errands and make arrangements for personalised services such as travel bookings. The interesting thing is a category of credit cards also offer these services.
Kolkata: Credit cards come in a variety of categories. If you use a premium card, you can get a bewildering variety of services which will be persoalised to your needs. Moreover, they will take off a lot of headache around services which are important for an individual but a busy individual might not have time and patience to perform them himself/herself.
Most significant, these services are provided round the clock. You can get these services at ungodly hours when you cannot perhaps accomplish these yourself. Let's se what these services are and how can the user benefit from this bouquet of services.
According to HDFC Bank, India's biggest private sector bank and the most prominent credit card issuer, The services that usually come in the bouquet are:
Car rentals: Car rentals is one of the most frequently used concierge services from a credit card. They help you book cars for rent. Arranging a car for visiting a new city or pick up from and drop offs to airports are frequently requested from them. "You may also request limousine services," mentions HDFC Bank in their website.
Assistance in hotel reservations: Concierge services help in making accommodation arrangements. These professionals can also offer recommendations and handle reservations.
Business services: Document handling, meeting arrangements and sundry administrative tasks are also services that can be requested of them. They can also help you send material by courier including time-sensitive deliveries.
Golf course reservation: For senior busy executives this can be of significance. They can secure reservations at top-notch golf courses.
Flower and gift delivery: One might require to send gifts and/or flowers in unknown destinations. Concierge services can help you get it done.
Dining/lunch reservation: Concierge services can also get such bookings at restaurants. They can also offer information on events, whether in the country or abroad. They can also book tickets at events and sports matches, which you don't have to chase.
The benefits are quite obvious. One can save time and headache by outsourcing such time-consuming assignments. It will directly reduce your stress. Most services offer a personalised warm touch. The round-the-clock availability also adds to the convenience. Moreover, conventional booking systems often do not have access to premium services or events.
However, one is advised to get information on the cost of the services. Before booking, one should clearly state financial limits. Some requests can demand an upfront fee.