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New Delhi: Indigo, India’s largest airline, on Saturday evening said that its flight operations were steadily recovering, with over 1,650 flights scheduled for the day, an improvement from 1,500 flights the previous day. It added that 137 of its 138 destinations were now active and on-time performance had risen sharply to 75 per cent, compared to 30 per cent on Friday.
The airline reiterated that it is offering a full waiver on cancellations and rescheduling requests for all bookings until December 15, noting that refund processing and baggage tracing are being expedited. "We are working round the clock to resume normal service. Please bear with us," IndiGo said in its latest statement.
According to officials, the Ministry of Civil Aviation (MoCA) has taken swift action to limit passenger inconvenience caused by the ongoing disruptions. While other domestic carriers are operating smoothly at full capacity, IndiGo’s performance is gradually returning to normal, they said.
To curb the sharp rise in ticket prices triggered by mass flight cancellations, the ministry has immediately imposed a cap on airfares across affected routes. Officials said this move has already cooled fares to more reasonable levels and all airlines have been instructed to strictly follow the revised structure.
The ministry has mandated that IndiGo complete all refunds for cancelled or heavily delayed flights by 8 pm today. The airline has processed Rs 610 crore in refunds so far. No extra charges are allowed for rescheduling trips impacted by cancellations.
Dedicated support teams have been deployed to ensure passenger issue, refunds, rebookings or schedule changes, are resolved quickly.
MoCA has also directed IndiGo to locate and deliver all misplaced baggage within 48 hours, with continuous updates to affected passengers. As part of this effort, the airline has already delivered 3,000 bags across the country.
Airport authorities in Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Ahmedabad and Goa have reported normal conditions on Saturday. Passenger flow remains smooth with no congestion at check-in counters, security lines or boarding gates.
On-ground support has been strengthened through enhanced monitoring by airport operators and CISF teams, officials said.
MoCA’s 24x7 control room continues to coordinate with airports and airlines, monitoring operations and addressing passenger concerns in real time. Ministry teams remain stationed at major airports to oversee crew management, flight planning, and passenger handling to ensure full compliance with directives.
The ministry emphasised that passenger safety, convenience and dignity remain its foremost priority. It said the aviation network is rapidly returning to full normalcy and corrective measures will continue until stability is fully restored.
The government will keep a close watch to ensure passenger rights are upheld, with more updates to follow as required.
