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New Delhi: ElevenLabs has extended its AI agents platform to WhatsApp to support one of the most used messaging applications in the world. The shift enables companies to use the same AI agent on websites, mobile applications, phone lines and now, even in WhatsApp, without having to recreate it in each channel.
Through the addition of WhatsApp, ElevenLabs can be expected to assist companies in reaching the customers in the place they already spend their time. The update introduces real-time voice and chat features into a second high-traffic channel, making the customer engagement quicker, more regular and scalable.
WhatsApp support enables businesses to provide voice and text communications directly within the application, with the customers having the option of speaking or typing their questions and the agent responding to it with the same rationale, knowledge base, and voice quality as on other platforms.
This ensures a unified experience. As a customer, you visit a site, call a support number or message on WhatsApp; the experience remains the same, and you are not new to it.
The ElevenLabs Agents platform offers a single dashboard to teams where they can track interactions on all channels. All can be reviewed and modified in a single place, including transcripts and performance data, as well as agent behaviour.
Changes done to the agent are reflected on channels immediately. This saves on operation strain and assists businesses in accuracy, safety and policy compliance as the businesses grow.
Being linked to WhatsApp takes a few steps in the application to connect an agent. When the agent is online, people are able to respond to questions, address customer support concerns and automate operations directly within the messaging platform.
Through this launch, ElevenLabs is still positioning its agents' application as one platform that handles AI-driven conversations in a growing number of customer touchpoints.
