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New Delhi: The National Payments Corporation of India (NPCI) has introduced UPI Help, an AI-based assistant to answer user questions and enhance engagement in another move to support digital payments. UPI has been among the most popular payment platforms in India, as more than 20 billion transactions are made monthly. The AI assistant will simplify and make the digital payment more transparent to the users around the nation.
The AI-based tool will evolve with time as an increasing number of users engage with it. It is aimed at responding promptly, simplifying the process of redressing grievances, and assisting in the handling of frequent payment requirements so that the experience of the UPI users becomes easier. NPCI points out that any final decision on transactions or any disagreement is left to the customer or the respective banks.
The UPI Help assistant is able to answer a vast number of questions based on digital payments. Customers will have the ability to access a clearance in different payment capabilities, rules, and other questions related to UPI. The purpose of this feature is to simplify the confusion and enhance the digital payment experience.
Statuses of the transaction can be checked and complaints made by the UPI users directly by the assistant. It gives the banks the pertinent information to ensure faster dispute resolution, especially for incomplete transactions or issues of the merchant-related (P2M) service.
The UPI Help enables users to make management on their ongoing payment mandate. Users can also have autopay or recurring payments controlled through simple commands such as 'pause', 'resume' or 'revoke'. The assistant is linked to the sites of member banks, chatbots, and DigiSathi and soon will be available through the UPI apps.
The programme enhances the role of NPCI in ensuring that UPI is safer, smarter, and more acceptable to benefit the expanding digital payment environment in India through the use of AI.
