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New Delhi: Indian Railways has taken several steps to enhance performance of the reservation system and availability of regular/tatkal tickets on IRCTC. In this article, we take a look at the steps taken to strengthen the train ticket reservation system, how crores of suspicious User IDs have been deactivated and introduction of Aadhaar-Based OTP Verification to ensure genuine passengers get confirmed train tickets via Online Tatkal Ticketing.
Union Minister for Railways, Information & Broadcasting and Electronics & Information Technology, Ashwini Vaishnaw, submitted a written reply to a question in Lok Sabha detailing how the reservation ticket booking system of Indian Railways is a robust and highly secure IT platform equipped with industry-standard, state-of-the-art cyber security controls.
The reply informed that Railways has rigorously revalidated and verified user accounts. About 3.02 crore suspicious user IDs have been deactivated since January 2025.
Anti-bot solutions such as AKAMAI have been deployed to filter non-genuine users and ensure smooth booking for legitimate passengers.
Complaints have been filed on the National Cyber Crime Portal for suspiciously booked PNRs.
To safeguard the system from cyberattacks, multiple protective layers such as network firewalls, intrusion prevention systems, application delivery controllers and web application firewalls have been activated. Railway PSU RailTel Corporation of India Ltd provides comprehensive cyber threat intelligence services, including take-down services, threat monitoring, deep and dark web surveillance and digital risk protection.
