India Post integrates with ONDC & GeM to enhance Logistics and E-commerce services

New Delhi: India Post is currently in the process of integrating its services with the Open Network for Digital Commerce (ONDC) and Government e-Marketplace (GEM). ONDC is a national digital commerce ecosystem. The move is expected to enhance India Post's accessibility and will position it as a direct competitor with third-party logistics companies, said an official statement on Wednesday, 30 July 2025.

The above information was shared with Minister of State for Communication Pemmasani Chandra Sekhar in a departmental review meeting.

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"One of the core pillars of this transformation is the integration of India Post's systems with major national digital commerce ecosystems. According to officials, the Open Network for Digital Commerce (ONDC) will enable wallet-based prepaid bookings, centralised order tracking, and automated reconciliation with ONDC's accounting systems," the statement said.

India Post is currently undergoing a tech-driven transformational phase viz. the IT 2.0 framework

During the review meeting, officials informed the minister that about 86000 post offices are using the new application, and by the end of August 4th, 2025, all 165000 post offices will be migrating to the new platform.

The entire process is being carried out to introduce real-time track and trace capabilities, to provide customized services for bulk customers, to conduct electronic proof of delivery, to start OTP-based verification, and to make e-payments and open API integration.

"Through its collaboration with the Government e-Marketplace (GeM), India Post will provide API-driven automated pricing and centralised dashboards for payment tracking and cash-on-delivery (COD) settlements," the statement said.

Pemmasani said on his social media platform X that he stressed on strengthening linkages with the public, government departments, and e-commerce platforms to build a more robust logistics network during the review meeting.

"For mail operations, emphasis was laid on speedy and efficient delivery through advanced sorting mechanisms," he said.

The postal department has introduced centralised delivery for all categories of mail and parcels by setting up dedicated delivery centers that consolidate the service areas of existing post offices.